About the role

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 225,000 dedicated people from around the globe. At Citi, you will have the opportunity to grow your career, give back to your community and make a real impact.We offer a broad range of opportunities across multiple business lines, each contributing to our mission of driving global progress. Whether you're interested in banking, technology, or investment services, our teams collaborate to deliver innovative solutions that make a positive impact.Explore our businesses and learn more about what it’s like to work at Citi.

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Do you fit?

1-3 years of experience in a related role
Fluent English – both written and verbal
Team-player with strong customer orientation
Investigative mindset combined with thinking outside the box
Proficient understanding of emerging technologies
Effective analytic and presentation skills
Readiness to work during public holidays and weekends on a rotational basis

What you'll own

Effectively analyze and solve the online technical system issues reported by the client via email or calls including resetting passwords or fixing log in issues
Efficiently utilize both internal and client facing systems
Provide practical solutions to the clients and internal stakeholders
Escalate the issue to the Level 2 support if needed
Deliver customer satisfaction and good quality service
Support clients with reporting tools
Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
Propose and implement solutions that will increase operating efficiency and lead to an improved client experience

Benefits & perks

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

Employee Assistance Program financed by Employer

Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events

Additional day off for volunteering

Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Opportunity to receive an annual discretionary incentive award

Special offers and discounts for employees