About the role
SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support Agent
Warsaw | Working from home up to 40% possible | Reference 7872
In this hybrid role you handle day-to-day customer requests while driving automation and continuous improvement. You ensure high-quality ticket handling, spot patterns, and help reduce avoidable tickets through AI-assisted solutions and workflow optimization.
What you'll own
handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality
prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)
analyze tickets to identify automation candidates. support routing and classification logic and prompt design
monitor automation outcomes and recommend enhancements.
contribute to recurring reporting and simple dashboards
1–3 years in support/service operations or a related customer-facing role; fluent English and in French
experience supporting or participating in AI, automation, or digital transformation initiatives is a plus
customer-first mindset with strong process adherence, proactive approach, attention to detail, and a focus on quality
analytical curiosity with the ability to identify patterns, solve problems, and drive improvements
experience in financial services, banking, fintech, or capital markets
Sound like you?
Negotiable · SIX Global Services · Warsaw, PL, Warsaw, PL
On SIX Global Services's website · ~2 minutes
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