About the role
Citi is revolutionizing the future of digital asset management and blockchain integration. The Investor Services business is dedicated to building innovative solutions that redefine security, efficiency, and accessibility in the digital economy. Join a team where innovation is not just a buzzword, but the core of our DNA.
Investor Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Funds and Execution Services businesses. This new and exciting space for our clients where our business is looking to lead the way.

Do you fit?
Minimum 7-10 years of experience in securities settlements, with hands-on experience in digital asset settlements or strong product knowledge of digital assets
Proven track record in leading operational teams and managing high-volume, high-value transactions
Deep understanding of blockchain transaction flows, settlement finality and custody infrastructure preferred
Proficiency in reconciliation tools, blockchain explorers and settlement tracking systems preferred
Advanced Microsoft Excel skills for operational reporting and analysis
Excellent problem-solving and decision-making
Ability to manage operational risk and maintain control discipline
Effective communication and stakeholder management skills
Adaptability to fast-evolving digital asset technologies and processes
What you'll own
Oversee the end-to-end digital asset settlements process, ensuring timely and accurate execution of all transactions
Act as the Subject Matter Expert (SME) for digital asset settlements, providing operational guidance and resolving complex transaction issues
Lead and mentor settlement analysts, ensuring adherence to internal procedures, control frameworks, and quality standards
Manage escalations, settlement failures, and process disruptions, implementing root cause analysis and preventive action plans
Maintain comprehensive process documentation, ensuring all records meet audit and compliance requirements
Monitor process metrics and operational dashboards to identify risks, inefficiencies, and improvement opportunities
Collaborate with internal stakeholders, including technology, product, risk, and compliance teams, to address operational challenges and system enhancements
Support senior management in executing strategic initiatives, change programs, and special projects
Ensure the team remains up-to-date with industry developments, regulatory changes, and evolving blockchain settlement practices
Foster a culture of accountability, operational excellence, and continuous improvement within the team
This team operates within a 24/7 shift model to ensure continuous operational coverage
Benefits & perks
Sound like you?
165 020–280 980 zł · Citi · Warsaw
On Citi's website · ~2 minutes