About the role

Description

Do you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English? Then you might be just who we’re looking for - even if you don’t have experience yet.

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.

Location: Gdańsk or Kraków

Working model: Hybrid, 1 day/week in the office

Salary: 5500 - 6500 PLN gross/month + monthly performance bonus

Please submit your application in English.

Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway.

No experience? No problem! If you’re motivated, eager to learn, and ready to grow, we’ll provide the training and support you need to succeed.

AirHelp

AirHelp is a corporation founded in 2013 with a mission to improve travel experiences by helping passengers claim rightful compensation for delayed, canceled, or overbooked flights. They have helped over 2.5 million passengers and protected trips of over 8 million travelers through their membership program, AirHelp+. With a team of about 400 employees across multiple locations, AirHelp stands up for passenger rights, including legal advocacy via APRA. The company emphasizes values such as persistence, ownership, integrity, and teamwork to create innovative travel tech solutions.

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Do you fit?

Fluency in English.
Eagerness to learn about the airline industry and customer service - experience in similar field is welcome, but not required.
Genuine willingness to help people and go the extra mile for them.
Strong adherence to procedures with a keen eye for detail.
The ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.
The availability to work in a shift system (Monday - Sunday)
Morning shift 6:00 - 14:00 or 8:00 - 16:00, depending on the schedule
Evening shift 16:00 - 24:00

What you'll own

Be the friendly and helpful voice of AirHelp - supporting customers throughout their claim journey via email, chat, and social media.
Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
Collaborate with other departments to ensure a seamless customer experience.
Confidently hit targets while pushing yourself to keep quality and efficiency high.