About the role
Onboarding Manager PL
Polish language — min. C1 level
English — min. B2 level
Ukrainian - min C1
Location: Warsaw
Choiceis a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[Forbes about Choice]
As we scale, we are looking for an Onboarding Manager in Warsaw to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome students with the opportunity to transition to full-time roles.
What you'll own
Lead the end-to-end client onboarding process to ensure smooth product adoption.
Educate and train clients on product functionality, best practices, and value realization.
Coordinate integrations with clients’ POS systems, delivery platforms, and third-party tools.
Manage onboarding timelines and keep clients aligned with key milestones.
Identify and escalate technical issues to the dev team for timely resolution.
Ensure a seamless handover to the Customer Success Manager with full client context.
Minimize early-stage churn by proactively addressing objections and adoption challenges.
Identify upsell opportunities during onboarding to increase client value and your own bonuses.
Fluent in Polish and Ukrainian language and English min. B2 for internal communication.
Has 1+ year of experience in Customer Success, Onboarding, or Implementation roles.
Tech-savvy and enjoys exploring software interfaces and troubleshooting.
Skilled at keeping clients engaged and on schedule with professional assertiveness.
Strong communicator who can convey technical details in a clear and easy-to-understand manner.
Experience with POS, SaaS, or APIs is a benefit, but not mandatory.
Proactive, client-focused, and ready to drive successful onboarding experiences.
Benefits & perks
Sound like you?
Negotiable · Choice
On Choice's website · ~2 minutes
